What’s inside75 lessons, sorted by the job in front of you
Open the part you need today and leave the rest for later. Each lesson starts with something you’ve met as a customer. It ends with a rule for your business, an example worked through with the sums, three things to do this week, and a box on where the move stops working.
- 9 lessons
Write the price
The same price can feel high or low. Where it goes on the list, how many digits it shows, how it’s written, and what the buyer measures it against. Start here if you’re about to print a price list, a menu or a quote.
Tesla’s price list, the price that ends in 9, the Red Bull can, a BIC and a Montblanc
- 8 lessons
Shape the choice
Most buyers pick from a few options. The ones you show, the one you mark and the one you leave off can change what gets picked more than the prices do. For any page with tiers, sizes, plans or add-ons.
The Economist’s subscriptions, Starbucks’ cup sizes, a table of jams, Gucci’s bags
- 10 lessons
Make the first yes easy
The hardest sale is the first one. How to make that step smaller without lowering the price of what comes after it: a cheap first buy, a head start, a deposit, a free part good enough to pass on.
The Costco hot dog, a loyalty card with two stamps on it, Zappos returns, Dropbox’s free plan
- 11 lessons
Design the visit
A shop, a table, a delivery, a box on the doorstep. Where things sit, what people smell and hear, what they’re handed, and what happens last.
The Apple box, the mint with the bill, ice cream at IKEA’s exit, the pizza tracker
- 11 lessons
Say it so it lands
Two true sentences can sell very differently. Counting what’s left, naming the crowd, owning a flaw, and showing the test instead of describing it. Every one works only when the claim is true.
A jar of cookies, the card on a hotel towel, Avis, Patagonia’s Black Friday ad
- 14 lessons
Stand out
Before the price or the wording matters, a buyer has to notice you and remember you. A shape, a colour, a name, a day of the year, a partner nobody expected.
The Coke bottle, Pringles in court, KFC at Christmas in Japan, KFC Crocs
- 12 lessons
Keep them coming back
The customer you already have. The changes that can lose them, like a price rise, a smaller pack or a new recipe, and the plans that bring them back on purpose.
The Toblerone bar, New Coke, JCPenney’s prices, the Costco card